Read This When You Receive A Bad Review From Yelp or Google

Today, I received a bad review from a man who wanted my opinion of a doll from my doll shop in Denver, Colorado. He as very insistent, calling my shop several times within the course of 25 minutes to see if I had received the photo he sent me. In fact, he was so hurried, that I stopped what I was doing with an important customer who was making a purchase to take a call from this person and to respond with brevity to his email.  I thought I was doing the right thing and that he would appreciate it. He responded to me with this below and then proceeded to leave a bad review on Google for us. 

"Thanks. I would love for you to know that you are one of the most rude human beings I have ever spoken with and I will be leaving an awful review of your store and you as a person. I was being very kind and calm not trying to be a burden and honestly how busy can a crappy doll store be? Thanks have a wonderful day." 

read this when you receive a bad review from yelp

Reviews like this empower self-important people like this one. I thought about it for a bit and tried not to let it get to me. It is hard when working day and day out to do a wonderful job for all that you serve to be represented on the internet to strangers like this. I worried I would lose business or clients. 

My good friend and very successful businesswoman Rebekah Kaufman wrote me an email this evening that was so helpful, I wanted to share it with everyone:

 I wanted to send you a "mentor moment," given we do a lot of the same stuff professionally.

I have found, at 52 and doing the bear thing for over 20 years, is that what really truly matters are great, repeat customers who know and love and trust you.  These souls will make your business successful and send their friends and business to you.  The more you have, the better. 

These one-off clowns that make fools of themselves like entitled pricks, act out, and disappear are meaningless.  


This business is all about REPUTATION and RELATIONSHIPS and REFERRALS...  again, all elements of great, loyal customers.  These things take time to develop and nurture, and it is clear that you and your store are strong in all three.  These factors are especially key in businesses like ours that sell items that are "nice to have" but not "essential to have" and that require significant discretionary income.

Please note that a "bad" transactional online review from a random stranger does not encompass any of these "R" factors noted above!

The chances are slim to none that someone with 100 Brus that you don't know is going to google "where do I sell dolls in Denver," see your store and a few bad reviews, and go elsewhere.  People with these sorts of collections or items that matter go by referrals and do their research.  These important and fully qualified prospects will come to you regardless of what third parties will write out of spite or ignorance for reviews.


The chances are really big that someone with a trunk load of smoke filled wigless Barbie dolls is is going to google "where do I sell dolls in Denver" and see your store.  If they see the bad reviews hopefully they WILL go elsewhere!  

Will you lose a good doll or two because of a bad online review?  Maybe. Will you lose an important collection or other significant career opportunity because of a bad online review?  ABSOLUTELY NOT, I am sure of it.


Fish where the fish are.


Thank you, Rebekah, for taking the time to send me this email. To learn more about Rebekah Kaufman and her incredible business, I highly encourage you to visit her website and follow her on social media.


As an appraiser and dealer in the doll industry, I look at a lot of collections. I many times must explain that this collection, or single item does not have a high commercial value. This means that a store wouldn’t be able to sell it to a consumer. It is generally items that would be great candidates for a rummage or garage sale. I also see a lot of good things that are worth a lot of money. That’s my job – carefully combing through all of these items, sometimes after a death, and determining if something is monetarily significant. Sometimes items are worth a lot and surprise people, sometimes they are not.

Generally, when I deliver the latter news, I get a resounding response of, “I told my Mother/Father/Grandfather/Partner to quit collecting all this stuff long ago.” I wonder how long ago they started telling their loved one that. When I explain to people that their loved one collected these items with a lot of joy and love and that in doing this, it brought happiness to their life, I often get, “You know, I never thought of it that way. I suppose that is true!” Their attitude changes, and sometimes I only wish I had gotten to them sooner.


I am speaking for most people that collect (not hoarders, that’s a whole other article) that when you are searching for what you collect, what you enjoy, and that makes you happy, that FINDING it brings you joy. Should you put a value on someone’s happiness? Should you put a price on the experience of finding something special at a garage sale, thrift shop, or high-end auction house and coming home and proudly displaying that item? Of course, you shouldn’t. It’s important not to discount the thrill of the hunt. No matter what you collect, the best part is finding it.

Recently, a woman in her early 90’s named Betty came into my doll shop. She was a lifetime doll collector and looked just like a child peering into a dressed Macy’s store Christmas window looking at my dolls for sale, yearning to take home what was on the other side. Those dolls on the other side of that glass brought her instant joy just by looking at them. Of course, my job is to sell dolls. As I brought them out of the case and let Betty handle them and saw her eyes light up but then Betty told me, “I can’t buy anything because my children told me they don’t want to deal with the dolls after I am gone, and they say I have too many.”


I hear this a lot. I reminded Betty that this is HER life to enjoy. Just because her children don’t want to “deal” with it when she is gone, doesn’t mean that she shouldn’t have what brings her happiness. I think that anyone who survives 90 years deserves to do whatever they want.

Betty had the money. She had space for one more doll (there is always space for one more doll, right?) but her children told her that she needs to stop collecting. I told Betty that if she wanted that special 8” German bisque googly doll in her hand that she wouldn’t have to worry about it after she died, that I would deal with it. She didn’t quite understand until I took my business card, wrote a message on the card and told her to pin it to the back of the dress. It said, “This doll is worth $600.00, call Turn of the Century Antiques in Denver, and we will buy it back.”


Betty left my store that day with her doll, and it probably made her year. It might have been the last doll she purchased, or hopefully, it opened her back up to collecting, and she purchased more. I told her to attach my information to anything she purchased, that I would give her children honest and objective advice on the items – that is my job as an ISA appraiser.

Bottom line is, encourage your parents to enjoy life. Don’t make them worry about how you are going to deal with their life’s passion after they pass away or make them do a mad scramble in their later years to sell all of their treasures. People need to be surrounded by love. They need to be surrounded by what pleases them and makes their heart sing. Next time you call your Mom or Dad who collects, ask them to tell you about the new addition to their collection and listen to them tell you about it with whimsy, excitement, and interest.

One of the main reasons people collect things is that it brings back memories of their life and their passions. Let em’ have it. Can you think of a good reason why they shouldn't? Collectors generally study their chosen field and have put a lot of energy into learning about these things. So the act of using their knowledge to decide to buy something and add it to their collection, makes them feel successful because they are.  We don’t want to be the one to spoil their last hurrah, or make them feel guilty for what they have built. There are plenty of reputable estate services, private dealers, and appraisers that can make dispersal relatively simple when that time comes. Set that up ahead of time, let your family and trusted estate representative know you or your loved one's wishes, and get back to finding treasures. There is no better time than now. 

Visit Rachel Hoffman's appraisal practice:

Contact Rachel via email:


As a person that makes part of her living while living on the internet, it seems like lately there has been a lot of negativity surrounding current events. It is easy to get swept up in it and involved or just turn it all off. I find the best way for me to cope with pretty much anything going on, whether it is personal issues, issues outside of my immediate life that still affect me or just a general vibe going on is to shift my focus back to gratitude. It is such a powerful tool.

Shifting back to gratitude takes continual effort and with practice you can see yourself progress. Let’s think about progress for a moment. At one time people lived without electricity and automobiles. There were few machines to take the strain out of labor. Higher education was a rarity. And communication between one another was limited and slow. All that, and much more, has changed a great deal. As we progress from year to year we also experience social change. Social change has meaning when we realize we have built our strengths based upon a wisdom and goodwill inherent in mankind.

I believe most people really are good. We as a people have many more similarities with one another than we have differences. We all want the same basic rights and opportunities to be secure and happy. As our ancestors made great events happen, we also are empowered to bring about change for the better. The holidays are a great time to acknowledge our potential and express our gratitude, and think about ways to improve the world.

Some people think the world is becoming a worse place than it once was. If they express that view to you, ask them what they are doing to improve it. If they say they cannot do anything about it, one of the reasons they feel that way is because they fail to experience gratitude. They are dis-empowering themselves. Let’s keep the focus on all the good in the world while still tenderly acknowledging the tragic and unfortunate events. We not only reap what we sow, we mostly receive what we expect. We learn best, and enjoy the process, when we approach our tasks with determination rooted in gratitude. The power of positive affirmations drives humanity forward.

Repeat after me: “I love and approve of myself. I am grateful for the person I am. I am grateful for today.” Saying that out loud in front of a mirror even has a powerful effect. It is hard to take care of others if you do not love and approve of yourself first. Today, I want you to be grateful first for you. Life can be messy. Being a person some days can be really hard but it is also OK to be happy, grateful, thankful, and to enjoy your blessings while also working to better your life and at the same time, help others.

Here is another affirmation: “I forgive those who have harmed me in my past and peacefully detach from them. I possess the qualities needed to be extremely successful.

If we perform good works, we will be successful and happy. We can show gratitude by caring for others. We gain a better understanding of ourselves when we empathize with others. The holidays are a time for charity. The quality of our life is closely linked to that of our neighbor’s. We are all related to each other in untold ways so we should recognize our core beliefs. This holiday season, for every negative thought that enters your head, acknowledge it, and replace it with two positive ones. Abandon your self-defeating habits and work to replace them with positive ones and most importantly, give freely of your love for others. You are enough. Stop thinking of what could go wrong and try to focus on what could go right.

... have patience with everything unresolved in your heart and try to love the questions themselves as if they were locked rooms or books written in a very foreign language. Don’t search for the answers, which could not be given to you now, because you would not be able to live them. And the point is, to live everything. Live the questions now. Perhaps then, someday far in the future, you will gradually, without even noticing it, live your way into the answer.
— Rainer Maria Rilke


Passionate collectors of all kinds have taught me some vital lessons about success and motivation that I would like to share with you, especially from my doll collectors. Over the years, I have seen that when my doll collectors want something, they GO FOR IT. They get their minds fixed on something and nothing can stop them. They figure out any way to make it happen. They might call the doll shop 15 times and finagle thirteen ways to get the doll paid for but when they know they need that particular doll, they go for it and nothing can stop them. Sometimes it seems obsessive – and it is, but it isn’t lacking passion. I like that about them. I once had a company I work for tell me that one of my best qualities was that I was obsessive about my work. I took it as a compliment.

Have you felt a need to do something new or different in order to add interest or meaning to your life? If you have, give the thought your full attention. Has it been nagging at you for weeks, months, or even years? Why not explore it. Give it a go. Your initial idea may not work, but it’s better to try something than to live life with lingering regrets. When we experience failure we usually gain some essential insight about ourselves. The feeling of failure is short lived, but the lessons we learn become vital tools for solving new tasks. The small price we pay is insignificant to what we gain. I have fallen flat on my face probably more times than I can count (and could tell you stories that would curl the paint on the walls) but each time, I gave myself a moment (or two or three) of self-pity and then figured out a different approach. Life really is about moving on and learning. We need our mistakes to learn.

Most people have felt a need to try something and dream about it. Is it weight loss? Is it a college degree that you have always wanted to get? Or it is learning to cook a peach pie from scratch? Sometimes it’s easy to look at successful people and think they must have something you don’t have. Not so. High achievers are not radically different from most people. High achievers differ in one critical respect. High achievers are those who follow up their dreams with actions. Their confidence grows as they meet their goals.

Getting started is sometimes the hardest part of doing something. Many people have entertained an idea of doing something for years and never take the first steps. They make excuses why they can’t accomplish goals. High achievers delve deep into their interests. Learn everything you can about what you want to do. What are you interested in? What excites you? Dolls, music, building things? You don’t need money to get started either. Want to bake? Get on YouTube and learn how to do it. What you do doesn’t have to make money but it does have to benefit you or someone else.

Don’t worry about the limits and the hard work and long hours necessary to achieve a goal because those are debilitating sentiments. Use positive self-talk. YOU are your biggest motivator. Take the first steps. Actions channel energy and positive thinking.

OK – right now, out loud, name for me five things that you are able to do now. Can you think of five things right now that you DO? Not things that you are, (eg, nice, loving, dependable) but what you do. Was it hard to think of five things? Then it’s time to get started.

There is an element about success that is difficult to explain. We often refer to it as luck. Think of this though – the harder you work, the luckier you get. It’s true. When we set our minds and hearts on something we truly desire, something essential to our happiness, chances are the very ingredients we most require will almost fall right into our laps. We need only to have the will to connect the dots. The Roman author Terence wrote, “Fortune favors the brave.”

What’s next? Here’s an important truth to keep in mind. Loving what you do turns work into pleasure. Don’t accept it on anyone’s word alone. Try it and test it. Learn as much as you can about your goal and be yourself. Break your work up into small steps. Reward yourself for each milestone you reach. You don’t have to love your work all the time. Nobody really does. There are hard days. I have an 80/20 rule in work, life, love. If I am happy 80% of the time, that is pretty damn good in my book. We all have our moment of "what the heck am I doing?! AHHHH." That is natural and human. Be human. Be flawed. Be eager for more.

Takeaway: Get started now. Those who postpone their dreams seldom achieve them. Your success will prove that you really are the high achiever you secretly dream you may be. Be your biggest cheerleader and motivate your friends. Be happy for their victories and support them in dark times. Be the person you wish you had when you were younger for friends and especially, for yourself.


Last month, I received a hand written letter from Fred. He wrote to me to say that he appreciates my articles every month and looks forward to them and that he is a longtime friend of my mother from back in the days of doing shows at the Denver Merchandise Mart. How neat it was to open a real letter – with ink and a stamp. To be honest, it had been awhile since I received one of those.

I have only made this letter longer because I have not had the time to make it shorter.
— Blaise Pascal, The Provincial Letters (Letter 16, 1657)

Handwritten thank-you notes express heartfelt appreciation. A handwritten note congratulating someone on a promotion or an honor is a nice way to recognize someone’s devotion, hard work, and talent.

Hand written letters are one of my favorite things to send and receive. Really great stationery is also a guilty pleasure of mine. I love a fantastic card and pen to write on it with. When I find beautiful stationery – covered with whimsical images of my favorite things like English bulldogs, beautiful floral arrangements, or perfectly daring jokes for my friends, I always snap them up.

As a person that sends and receives hundreds of emails throughout the week, I believe email is a great technological tool, but the e-mail lacks “personality.” A handwritten letter is more intimate. The letter-writer learns the art of handwriting. The recipient of a handwritten letter sees something of the character of the writer in the handwriting. Writing by hand with a pen can be quite rewarding. Did you know that some professional authors still write by hand? Hand movements help thinking. I take all my notes by hand.

I challenge you this month to write a letter to someone outdoors. It doesn’t matter where you are, just try it – at the beach or from your back yard. When we are at the seashore enjoying the sunshine, breathing the fresh air, and hearing the waves break, we can directly convey the experience with pen and paper to our family and friends. We can also convey the beauty of the mountains and woods in letters. Something of every environment and season fills us with ideas and perfumes the very paper we write on.

Letter writing is an art. Think about the beauty of handwritten letters. Do you have some from a past love or ones that were passed down in your family? Letters are often saved for many years. Some letters have been kept for hundreds of years. Have you ever opened an old book to see a handwritten letter fall out? Few people can resist reading a handwritten letter or card. Antique collectors buy and sell postcards and often find much pleasure in the handwritten messages they carry. We all appreciate a handwritten letter. Why? Perhaps because in this day and age, it requires a bit more planning. One must purchase a letter, stop to write it, put on a stamp, and mail it.

This month, my column is dedicated to Fred. Keep up the letter writing, Fred.



When I was seven at my mother’s antique store, she would sometimes let me in the front of her lawn to water the grass and flowers. I really loved doing that because the hose had one of those spray nozzles that had tremendous reach. One day, a man was coming in the store and I (here is where the story gets a little fuzzy) either intentionally sprayed him or accidentally sprayed him but either way, the man was drenched in water. He furiously marched into the store and told my mother and she came outside and told me that “Rachel Grace Marie Hoffman! We don’t hose down our customers!” and she and I apologized both up and down to the man and my mother helped dry him off.

In her haste to rectify the situation, she didn’t take me inside and when the man left the store, I sprayed him again. Not much has changed since then but I have learned that it is not appropriate to spray customers with a hose.

If you are the man I sprayed 22 years ago and you are reading this, please accept my sincere apologies and know that if you ever come back into the antique shop on South Broadway, the only water I will be offering you now is the cold bottled kind.

I grew up in my mothers’ antique store on South Broadway. I was fortunate enough to grow up surrounded by wonderful things at a young age and so, I wasn’t afraid of them when I was older. I grew up sitting on antique Windsor chairs, using Haviland china, and playing with antique dolls.


Yep, this is me with that impish smile. I actually found this outfit I was wearing in the shop a coupe months ago.

So often in my practice, I come across things that “have been in a box or attic for the last 40 years” because of good intentions of not wanting to break the item or I hear “I was not allowed to touch or play with this doll because it was a special one.” Using your things and taking good care of them is a great experience for all people – especially young people. It also doesn’t hurt them. So many things today are disposable – plates, napkins, toys, even furniture. It’s important to remember that with antiques, they have already stood the test of time and with proper care, will do for another hundred years. If you have a set of china packed away from Grandma, I encourage you to use it. Eating off nice plates and using sterling silver forks and spoons really elevates the “everyday experience” to a special one. Try it, you will see what I mean. Properly cared for, you can continue to enjoy your items for generations.

Antiques of all kinds are another way of traveling. We learn of different lives and times or if the items are family heirlooms, we learn about generations before us and keep their significance alive. Think about something you have tucked away out of sight and this week, take it out and use it. Shoot me a picture of your dinner on china or your tea party with those special teacups that haven’t see the light of day in a long time. Or, if you don’t have any but want to start some traditions, I will see you soon on Antique Row, where you are bound to find a treasure!

The antiques, whole fabulous to look at, are not meant to be tucked away. They are meant to be enjoyed and used for what they were made for when they were originally manufactured. They are screaming to come out!


When you think of the word “antique” – is it daunting? I know it was for me when I started in the antique industry. There are so many kinds of antiques and so much to learn – it was completely overwhelming. I can see why a lot of young people just buy new, it’s easier and less confusing, but is it better? I see a lot of reproductions of antiques in the mall. There is an upscale store in the mall that I once worked in and during my breaks, I would shop around and be amazed at the price of the reproduction Asian sideboards, with their faux patina of 100’s of “years” – and reproduction antique décor – they were also MORE than the price of the real thing that I knew was down on Antique Row in Denver, Colorado.

 Are you secretly interested in antiques but don’t know where to start? Here’s a great tip that someone really smart in the industry told me one day and it changed everything for me. When you look at something that you are going to potentially collect, look at it and take away in your mind the fact that it is an antique. Just look at it – do you like it? You have to like it. REALLY like it. Antiques (and vintage items) are kind of like real human friends in your life. If it brings you joy and stirs your imagination and makes you feel good just by looking and thinking about it, you have found something really good to have in your life.

 We appreciate and collect antiques for many reasons.  Some of us appreciate most the fact that antiques increase in values over time. Some of us collect antiques for the pleasure of finding them, the thrill of the hunt. Some feel pride in owning and preserving them for the future. And we all value the sense of belonging to a group with a common interest in antiques. Going to conventions and trade shows and being surrounded by people with similar interests is really fun.

Antiques are a living record of the values of past generations. We are amazed how old objects were once designed, crafted, manufactured, distributed, sold, and used. The skill and devotion of craftsmen at work in workshops and cottage industries inspire a love of antique objects. The satisfaction an old object brought someone fifty or a hundred, or even several hundred years ago comes alive. Things just aren’t made today like they once were.

 What is an “antique?” In the industry, we consider the word antique appropriate to apply to anything over 100 years of age. There are so many kinds of antiques. Some are focal points of living spaces and some become unearthed after long periods of time – like found in a trunk in an attic. Looking upon an old object that was stored away decades ago and forgotten and seeing it once again stirs our imagination. As an appraiser, we can sense the tenderness ancestors had in saving something for many generations. We experience what they felt long ago and recognize the universality of the human condition.

 Antiques sometimes suffer a cruel fate, but they often have an uncanny power to survive the misfortunes of time – and that is one of the things I love about them. We see the beauty of an object hidden beneath the dirt accumulating for years. I work in a doll shop and sometimes, the most fantastic dolls come to me covered in dirt – and the person bringing them in thinks this decreases their value. Sometimes a gentle cleaning will restore antiques (and dolls) to a very good condition – they look fresh and “new.” There’s no denying that it’s love at work saving antiques.

 The pleasure of collecting antiques often derives from personal experience and is enhanced in many ways over time. A person may have a fond memory for an object and attempt to find it in an antique shop. The sought after object may actually awaken an interest in a more general area. For example, in my industry, we help a lot of people find dolls they once had. Discovering that favorite doll you once owned as a child only to realize the significant role the doll played helping to look forward to a better future and preparing for it. Remembering all the adventures you had with that doll, all the rough times the doll saw through with you. We now see the importance of dolls in society. This often ignites in people the love of doll collecting and they then decide to become a collector of dolls, visiting doll museums, reading books about dolls, and joining doll clubs. Anything I can do as a young professional in this industry to enhance this enthusiasm, I do.

One of the best things about collecting is sharing your collections with others.  Generous collectors lend their collections to museums for special exhibits or special events within in their home. This is one of the greatest gifts you can give – sharing your passion with others. Collectors are the keepers of family legends, learning the stories about and the provenance of what they have.  Antique collectors often bring others as much joy as they themselves experience in the hunt for the precious and rare old objects.

 I encourage you to think about what you love. What having around you makes you feel GOOD and start there. As you collect pieces of information and objects, keep your heart open to possibility. Those moments when you find a treasure that speaks to you are very special. As you collect, think about the reasons why you like that certain piece. Remember, in life, none of us own something really special – we just take care of them for a while.


As an appraiser that also works in the retail antique industry, the subject of what an “appraisal” is comes up a lot. I find that in my retail store, Turn of the Century Antiques on Antique Row, people come in or even email me quite often asking for an appraisal for their item.

What is an appraisal? There seems to be some confusion on that question and I am here to clear that up so if you are a consumer and are reading this, you will have a better idea of how to navigate the territory of selling your item and if you are a buyer, you can avoid unnecessary confusion and save yourself a lot of time. What is an “appraisal”? An appraisal is putting a value on something. It’s an opinion from a qualified individual for a piece of property – such as a tea set, piece of artwork, or even a piece of “real property”” which is real estate. There are several kinds of appraisals based on needs of the client. These can include appraisals needed for insurance, estate tax, or an insurance claim for a damaged item to replace the item. Sometimes you sim- ply need to know the fair market value of an item, and each one of those values are going to be different. When someone asks me for an appraisal, I have to then ask them what they want to DO with the appraisal. I would say 9x out of 10, when someone emails, calls, or comes in my shop and asks for an appraisal and I ask them my customary question back, I hear “I want to sell it.”

Let’s pretend we have a really nice Wallace Grande Baroque silver flatware from Grandma that someone brings into my store and asks me for an appraisal because they want to know what it is worth. Let’s pretend that it is in good condition, hardly used, and is a ser- vice for 8 people. After examining it, I might say, “The value for this item is $8,000.00.” The customer might get wide eyed and say, “Great, I will take it!” UH OH. Right there we have a miscommunication. Putting a value on something is not an offer to buy because that estimate could mean many things.

Here is an example of the different ways that an opinion of value can go for that same silver flatware set. I will go with three different scenarios: fair market value, insurance value, and offer to buy.

Fair Market Value: what the item would SELL for TODAy between a willing buyer and a willing seller, knowing all the relevant facts with no compulsion to buy or sell on say, a random Tuesday. This is the amount of CASH someone would spend today for a gently used set of flatware. This number would be around $3,500 for the Wallace Grande Baroque sterling set on the secondary market.

Replacement Value New: to insure the item and keep it in your home and the value would protect you in case of damage and you might have to replace it new. This number would be around $8,500 to REPLACE the 42 piece Grande Baroque set.

Offer to buy: Here is where things get sticky. I don’t wear my appraiser hat and dealer hats at the same time – ever. If someone wants an appraisal report, then I am wearing my appraiser hat and give them a true, unbiased report, with no intention to ever purchase the item. If someone wants to sell me something that I have to turn around and sell myself, I am now a dealer, not an appraiser. An honest dealer with overhead will generally offer you around half of what the fair market value is. This leaves them room for profit and the costs associated with selling the item such as running a brick and mortar store with employees or booth rent at an antique show. So for our scenario, it would be around half of $3,500 – so the offer to buy would be around $1,750.00 – $2,000.00 depending on the condition of the set. It always amuses me when customers ask me if I will pay them the same amount for their like item as I have mine priced in my own shop and I know it’s because a lot of people don’t understand and I simply explain it.


Fair Market Value: $3,500.00 – what it would sell for Today on the secondary market in my shop.

Replacement Value New: $8,500.00 – what you would to replace the whole set, brand new.

Offer to buy: $1,750.00 – what I would pay you for ask from an insurance company your item and then turn around and sell it for the fair market value listed above.

Pretty wide range, huh? If you are a dealer and are wondering how to quickly qualify a person that “wants an appraisal” – ask them what they want to do with the appraisal. Usually they are looking for a fair offer to buy. If you are a consumer, just remember that when you ask for an appraisal, especially to someone who is also a certified appraiser, it’s like asking a hair dresser for a haircut. It’s a service. Not an offer to buy. Next time you are in the situation to sell something, maybe try saying, “I am looking to sell this item and would like a fair offer if you are interested.”

If you are wanting to sell your item, just do your homework first. That homework can be hiring someone to appraise your items and give you fair market values. If you have a lot of items, this knowledge is very important for you to have. As long as you know the tentative fair market value of your item, you can decide to sell it for an honest offer, which to a dealer, is going to be around 40-50% of the general selling price to the public or a collector. If you want the very highest price for your item, you will want to sell it yourself to the collector – which is hard. Dealers are networked in with the consumers so a lot of times, it’s just easier and less dramatic to sell to a dealer and be done with it. They can get higher prices than you can but they also have a lot of costs associated with getting that price. If you are computer savvy, you might be able to list the item on eBay or another website but keep in mind, you have to pay commissions to those sites.

Hopefully this helped clear up some of the crossed wires that happen a lot in our industry. As long as you know all of the facts, you can feel good about your decision and the role of the appraiser and dealer is to be honest and let you know the facts.